id stringlengths 12 26 | state unknown | questions unknown | gold unknown | teacher unknown | source stringclasses 4
values | license stringclasses 3
values |
|---|---|---|---|---|---|---|
mteb/banking77-0 | {
"text": "Do I have to manually top up once I'm too low?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"change_pin": "change_pin",
"why_verify_identity": "why_verify_identity",
"automatic_top_up": "automatic_top_up",
"pending_cash_withdrawal": "pending_cash_withdrawal",
"pin_... | {
"category": "automatic_top_up"
} | {
"category": {
"change_pin": 0.0375,
"why_verify_identity": 0.0375,
"automatic_top_up": 0.85,
"pending_cash_withdrawal": 0.0375,
"pin_blocked": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Help me cancel a transfer."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"direct_debit_payment_not_recognised": "direct_debit_payment_not_recognised",
"transfer_into_account": "transfer_into_account",
"request_refund": "request_refund",
"why_verify_ide... | {
"category": "cancel_transfer"
} | {
"category": {
"direct_debit_payment_not_recognised": 0.021428571400000002,
"transfer_into_account": 0.021428571400000002,
"request_refund": 0.021428571400000002,
"why_verify_identity": 0.021428571400000002,
"card_delivery_estimate": 0.021428571400000002,
"cancel_transfer": 0.85,
"country... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I received the wrong amount of cash from the ATM. Can you help?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"pin_blocked": "pin_blocked"
},
"family": "mteb/banking77"
}
} | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"wrong_amount_of_cash_received": 0.85,
"pin_blocked": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "In what increments can I top-up my card?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"automatic_top_up": "automatic_top_up",
"passcode_forgotten": "passcode_forgotten",
"verify_top_up": "verify_to... | {
"category": "automatic_top_up"
} | {
"category": {
"top_up_by_bank_transfer_charge": 0.05,
"automatic_top_up": 0.85,
"passcode_forgotten": 0.05,
"verify_top_up": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I wanted $100 but only got $20"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"getting_spare_card": "getting_spare_card",
"lost_or_stolen_card": "lost_or_stolen_card",
"verify_my_identity": "verify_my_identity",
"extra_charge_on_statement": "extra_charge_on... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"getting_spare_card": 0.021428571400000002,
"lost_or_stolen_card": 0.021428571400000002,
"verify_my_identity": 0.021428571400000002,
"extra_charge_on_statement": 0.021428571400000002,
"automatic_top_up": 0.021428571400000002,
"wrong_amount_of_cash_received": 0.85,
"terminat... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How old do my kids need to be to open an account?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_swallowed": "card_swallowed",
"age_limit": "age_limit",
"activate_my_card": "activate_my_card"
},
"family": "mteb/banking77"
}
} | {
"category": "age_limit"
} | {
"category": {
"card_swallowed": 0.075,
"age_limit": 0.85,
"activate_my_card": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Can you tell me how to get my card on the app?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_arrival": "card_arrival",
"transfer_into_account": "transfer_into_account",
"verify_top_up": "verify_top_up",
"card_linking": "card_linking",
"why_verify_identity": "w... | {
"category": "card_linking"
} | {
"category": {
"card_arrival": 0.03,
"transfer_into_account": 0.03,
"verify_top_up": 0.03,
"card_linking": 0.85,
"why_verify_identity": 0.03,
"lost_or_stolen_card": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "how soon will my card arrive?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"atm_support": "atm_support",
"terminate_account": "terminate_account",
"verify_top_up": "verify_top_up",
"pending_top_up": "pending_top_up",
"card_delivery_estimate": "card... | {
"category": "card_delivery_estimate"
} | {
"category": {
"atm_support": 0.0375,
"terminate_account": 0.0375,
"verify_top_up": 0.0375,
"pending_top_up": 0.0375,
"card_delivery_estimate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "When will it be delivered to the US?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_payment_not_recognised": "card_payment_not_recognised",
"change_pin": "change_pin",
"card_delivery_estimate": "card_delivery_estimate",
"age_limit": "age_limit",
"cash... | {
"category": "card_delivery_estimate"
} | {
"category": {
"card_payment_not_recognised": 0.0375,
"change_pin": 0.0375,
"card_delivery_estimate": 0.85,
"age_limit": 0.0375,
"cash_withdrawal_not_recognised": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Is EUR one of the currencies you deal with?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"country_support": "country_support",
"fiat_currency_support": "fiat_currency_support"
},
"family": "mteb/banking77"
}
} | {
"category": "fiat_currency_support"
} | {
"category": {
"country_support": 0.15,
"fiat_currency_support": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My card isn't working at all, I need assistance. It's really frustrating."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"balance_not_updated_after_bank_transfer": "balance_not_updated_after_bank_transfer",
"card_not_working": "card_not_working"
},
"family": "mteb/banking77"
}
} | {
"category": "card_not_working"
} | {
"category": {
"balance_not_updated_after_bank_transfer": 0.15,
"card_not_working": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Does auto top-up have a limit?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"automatic_top_up": "automatic_top_up",
"passcode_forgotten": "passcode_forgotten",
"transfer_timing": "transfer_timing",
"top_up_limits": "top_up_limits",
"cash_withdrawal_... | {
"category": "automatic_top_up"
} | {
"category": {
"automatic_top_up": 0.85,
"passcode_forgotten": 0.0375,
"transfer_timing": 0.0375,
"top_up_limits": 0.0375,
"cash_withdrawal_not_recognised": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Please send my card as quickly as possible."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_cash_or_cheque": "top_up_by_cash_or_cheque",
"topping_up_by_card": "topping_up_by_card",
"balance_not_updated_after_cheque_or_cash_deposit": "balance_not_updated_after_cheque... | {
"category": "card_delivery_estimate"
} | {
"category": {
"top_up_by_cash_or_cheque": 0.05,
"topping_up_by_card": 0.05,
"balance_not_updated_after_cheque_or_cash_deposit": 0.05,
"card_delivery_estimate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My transfer was wrong, are you able to stop it before it goes through please?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_payment_fee_charged": "card_payment_fee_charged",
"receiving_money": "receiving_money",
"cancel_transfer": "cancel_transfer",
"getting_virtual_card": "getting_virtual_card",... | {
"category": "cancel_transfer"
} | {
"category": {
"card_payment_fee_charged": 0.0375,
"receiving_money": 0.0375,
"cancel_transfer": 0.85,
"getting_virtual_card": 0.0375,
"getting_spare_card": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Can I link my card I previously received?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_card_charge": "top_up_by_card_charge",
"card_linking": "card_linking",
"exchange_via_app": "exchange_via_app",
"virtual_card_not_working": "virtual_card_not_working"
... | {
"category": "card_linking"
} | {
"category": {
"top_up_by_card_charge": 0.05,
"card_linking": 0.85,
"exchange_via_app": 0.05,
"virtual_card_not_working": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I forgot my pin and am blocked now. Can I reset it somewhere?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"reverted_card_payment?": "reverted_card_payment?",
"pin_blocked": "pin_blocked"
},
"family": "mteb/banking77"
}
} | {
"category": "pin_blocked"
} | {
"category": {
"reverted_card_payment?": 0.15,
"pin_blocked": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"topping_up_by_card": "topping_up_by_card",
"country_support": "country_support",
"top_up_by_card_charge": "top_up_by_card_charge",
"card_about_to_expire": "card_about_to_expire",... | {
"category": "extra_charge_on_statement"
} | {
"category": {
"topping_up_by_card": 0.021428571400000002,
"country_support": 0.021428571400000002,
"top_up_by_card_charge": 0.021428571400000002,
"card_about_to_expire": 0.021428571400000002,
"compromised_card": 0.021428571400000002,
"reverted_card_payment?": 0.021428571400000002,
"passc... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I checked on google and the exchange rate you are using is really bad. Can you update it?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_linking": "card_linking",
"card_payment_wrong_exchange_rate": "card_payment_wrong_exchange_rate",
"cancel_transfer": "cancel_transfer",
"balance_not_updated_after_bank_trans... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"card_linking": 0.0375,
"card_payment_wrong_exchange_rate": 0.85,
"cancel_transfer": 0.0375,
"balance_not_updated_after_bank_transfer": 0.0375,
"virtual_card_not_working": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I placed my order a week ago. Is it ok that my card isn't here yet?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_limits": "top_up_limits",
"card_arrival": "card_arrival",
"automatic_top_up": "automatic_top_up",
"card_delivery_estimate": "card_delivery_estimate",
"verify_source_... | {
"category": "card_delivery_estimate"
} | {
"category": {
"top_up_limits": 0.021428571400000002,
"card_arrival": 0.021428571400000002,
"automatic_top_up": 0.021428571400000002,
"card_delivery_estimate": 0.85,
"verify_source_of_funds": 0.021428571400000002,
"card_payment_fee_charged": 0.021428571400000002,
"top_up_by_card_charge": ... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What is this extra €1 fee about?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_cash_or_cheque": "top_up_by_cash_or_cheque",
"card_swallowed": "card_swallowed",
"country_support": "country_support",
"extra_charge_on_statement": "extra_charge_on_sta... | {
"category": "extra_charge_on_statement"
} | {
"category": {
"top_up_by_cash_or_cheque": 0.03,
"card_swallowed": 0.03,
"country_support": 0.03,
"extra_charge_on_statement": 0.85,
"cash_withdrawal_not_recognised": 0.03,
"visa_or_mastercard": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I didn't get the correct amount of money from the ATM machine"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"passcode_forgotten": "passcode_forgotten",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received"
},
"family": "mteb/banking77"
}
} | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"passcode_forgotten": 0.15,
"wrong_amount_of_cash_received": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I made a transaction this morning but I need to revert it now."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"cash_withdrawal_charge": "cash_withdrawal_charge",
"card_acceptance": "card_acceptance",
"change_pin": "change_pin",
"top_up_limits": "top_up_limits",
"verify_source_of_fun... | {
"category": "cancel_transfer"
} | {
"category": {
"cash_withdrawal_charge": 0.021428571400000002,
"card_acceptance": 0.021428571400000002,
"change_pin": 0.021428571400000002,
"top_up_limits": 0.021428571400000002,
"verify_source_of_funds": 0.021428571400000002,
"cancel_transfer": 0.85,
"contactless_not_working": 0.02142857... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "The ATM did not give me as much cash as I requested."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_card_charge": "top_up_by_card_charge",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"balance_not_updated_after_bank_transfer": "balance_not_updated_after... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"top_up_by_card_charge": 0.025,
"wrong_amount_of_cash_received": 0.85,
"balance_not_updated_after_bank_transfer": 0.025,
"card_payment_not_recognised": 0.025,
"extra_charge_on_statement": 0.025,
"transfer_timing": 0.025,
"cash_withdrawal_charge": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "It seems that the rate I got is incorrect."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_acceptance": "card_acceptance",
"card_about_to_expire": "card_about_to_expire",
"verify_source_of_funds": "verify_source_of_funds",
"transfer_not_received_by_recipient": "tr... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"card_acceptance": 0.03,
"card_about_to_expire": 0.03,
"verify_source_of_funds": 0.03,
"transfer_not_received_by_recipient": 0.03,
"balance_not_updated_after_bank_transfer": 0.03,
"card_payment_wrong_exchange_rate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"country_support": "country_support",
"pin_blocked": "pin_blocked",
"card_linking": "card_linking",
"getting_spare_card": "getting_spare_card",
"card_swallowed": "card_swall... | {
"category": "card_linking"
} | {
"category": {
"country_support": 0.0375,
"pin_blocked": 0.0375,
"card_linking": 0.85,
"getting_spare_card": 0.0375,
"card_swallowed": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Why is a transaction still pending?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"cash_withdrawal_charge": "cash_withdrawal_charge",
"Refund_not_showing_up": "Refund_not_showing_up",
"pending_cash_withdrawal": "pending_cash_withdrawal",
"pending_top_up": "pend... | {
"category": "pending_cash_withdrawal"
} | {
"category": {
"cash_withdrawal_charge": 0.05,
"Refund_not_showing_up": 0.05,
"pending_cash_withdrawal": 0.85,
"pending_top_up": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I recently bought something abroad but the exchange rate is incorrect. Why?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"lost_or_stolen_phone": "lost_or_stolen_phone",
"visa_or_mastercard": "visa_or_mastercard",
"pin_blocked": "pin_blocked",
"exchange_charge": "exchange_charge",
"virtual_card... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"lost_or_stolen_phone": 0.03,
"visa_or_mastercard": 0.03,
"pin_blocked": 0.03,
"exchange_charge": 0.03,
"virtual_card_not_working": 0.03,
"card_payment_wrong_exchange_rate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I want to revert a transaction I did this morning"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"cancel_transfer": "cancel_transfer",
"exchange_charge": "exchange_charge",
"lost_or_stolen_card": "lost_or_stolen_card",
"balance_not_updated_after_cheque_or_cash_deposit": "bala... | {
"category": "cancel_transfer"
} | {
"category": {
"cancel_transfer": 0.85,
"exchange_charge": 0.0375,
"lost_or_stolen_card": 0.0375,
"balance_not_updated_after_cheque_or_cash_deposit": 0.0375,
"fiat_currency_support": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My PIN is locked, how do I unlock it?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"transfer_fee_charged": "transfer_fee_charged",
"visa_or_mastercard": "visa_or_mastercard",
"pin_blocked": "pin_blocked",
"atm_support": "atm_support",
"transfer_not_receive... | {
"category": "pin_blocked"
} | {
"category": {
"transfer_fee_charged": 0.021428571400000002,
"visa_or_mastercard": 0.021428571400000002,
"pin_blocked": 0.85,
"atm_support": 0.021428571400000002,
"transfer_not_received_by_recipient": 0.021428571400000002,
"top_up_by_card_charge": 0.021428571400000002,
"cash_withdrawal_no... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How can I get my money that I didn't get from the ATM?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"failed_transfer": "failed_transfer",
"request_refund": "request_refund",
"why_verify_identity": "why_verify_identity",
"automatic_top_up": "automatic_top_up",
"unable_to_ve... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"failed_transfer": 0.025,
"request_refund": 0.025,
"why_verify_identity": 0.025,
"automatic_top_up": 0.025,
"unable_to_verify_identity": 0.025,
"wrong_amount_of_cash_received": 0.85,
"passcode_forgotten": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What should I do if I think my card was stolen?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"lost_or_stolen_card": "lost_or_stolen_card",
"exchange_via_app": "exchange_via_app"
},
"family": "mteb/banking77"
}
} | {
"category": "lost_or_stolen_card"
} | {
"category": {
"lost_or_stolen_card": 0.85,
"exchange_via_app": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What is the maximum for top-ups?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_limits": "top_up_limits",
"country_support": "country_support"
},
"family": "mteb/banking77"
}
} | {
"category": "top_up_limits"
} | {
"category": {
"top_up_limits": 0.85,
"country_support": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"cancel_transfer": "cancel_transfer",
"request_refund": "request_refund",
"extra_charge_on_statement": "extra_charge_on_statement",
"card_arrival": "card_arrival",
"top_up_f... | {
"category": "cancel_transfer"
} | {
"category": {
"cancel_transfer": 0.85,
"request_refund": 0.03,
"extra_charge_on_statement": 0.03,
"card_arrival": 0.03,
"top_up_failed": 0.03,
"pending_transfer": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "are you sending me my card?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_delivery_estimate": "card_delivery_estimate",
"beneficiary_not_allowed": "beneficiary_not_allowed",
"declined_card_payment": "declined_card_payment"
},
"family": "mteb/ban... | {
"category": "card_delivery_estimate"
} | {
"category": {
"card_delivery_estimate": 0.85,
"beneficiary_not_allowed": 0.075,
"declined_card_payment": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My PIN has been blocked, what should I do?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"transaction_charged_twice": "transaction_charged_twice",
"transfer_fee_charged": "transfer_fee_charged",
"pin_blocked": "pin_blocked",
"transfer_into_account": "transfer_into_acc... | {
"category": "pin_blocked"
} | {
"category": {
"transaction_charged_twice": 0.025,
"transfer_fee_charged": 0.025,
"pin_blocked": 0.85,
"transfer_into_account": 0.025,
"wrong_amount_of_cash_received": 0.025,
"balance_not_updated_after_cheque_or_cash_deposit": 0.025,
"Refund_not_showing_up": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I'm interested in holding and exchange for flat currencies, what do you support?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_delivery_estimate": "card_delivery_estimate",
"fiat_currency_support": "fiat_currency_support"
},
"family": "mteb/banking77"
}
} | {
"category": "fiat_currency_support"
} | {
"category": {
"card_delivery_estimate": 0.15,
"fiat_currency_support": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "An extra fee of €1 was in my statement"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_card_payment": "pending_card_payment",
"exchange_rate": "exchange_rate",
"passcode_forgotten": "passcode_forgotten",
"topping_up_by_card": "topping_up_by_card",
"ex... | {
"category": "extra_charge_on_statement"
} | {
"category": {
"pending_card_payment": 0.025,
"exchange_rate": 0.025,
"passcode_forgotten": 0.025,
"topping_up_by_card": 0.025,
"extra_charge_on_statement": 0.85,
"pending_transfer": 0.025,
"disposable_card_limits": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I need to set up an account for my daughter, how would I do that?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"topping_up_by_card": "topping_up_by_card",
"unable_to_verify_identity": "unable_to_verify_identity",
"get_physical_card": "get_physical_card",
"age_limit": "age_limit",
"ca... | {
"category": "age_limit"
} | {
"category": {
"topping_up_by_card": 0.025,
"unable_to_verify_identity": 0.025,
"get_physical_card": 0.025,
"age_limit": 0.85,
"card_not_working": 0.025,
"cash_withdrawal_not_recognised": 0.025,
"lost_or_stolen_card": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How long will it take to get to the US?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_delivery_estimate": "card_delivery_estimate",
"top_up_reverted": "top_up_reverted"
},
"family": "mteb/banking77"
}
} | {
"category": "card_delivery_estimate"
} | {
"category": {
"card_delivery_estimate": 0.85,
"top_up_reverted": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I want to set up an auto top-up"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"contactless_not_working": "contactless_not_working",
"transfer_into_account": "transfer_into_account",
"automatic_top_up": "automatic_top_up"
},
"family": "mteb/banking77"
}
... | {
"category": "automatic_top_up"
} | {
"category": {
"contactless_not_working": 0.075,
"transfer_into_account": 0.075,
"automatic_top_up": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Why is my cash withdrawal still showing as pending?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_card_payment": "pending_card_payment",
"direct_debit_payment_not_recognised": "direct_debit_payment_not_recognised",
"declined_transfer": "declined_transfer",
"pending_ca... | {
"category": "pending_cash_withdrawal"
} | {
"category": {
"pending_card_payment": 0.03,
"direct_debit_payment_not_recognised": 0.03,
"declined_transfer": 0.03,
"pending_cash_withdrawal": 0.85,
"wrong_exchange_rate_for_cash_withdrawal": 0.03,
"terminate_account": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_payment_wrong_exchange_rate": "card_payment_wrong_exchange_rate",
"terminate_account": "terminate_account",
"cash_withdrawal_charge": "cash_withdrawal_charge"
},
"family":... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"card_payment_wrong_exchange_rate": 0.85,
"terminate_account": 0.075,
"cash_withdrawal_charge": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "If I want to get an account for my daughter, can I do that?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"age_limit": "age_limit",
"get_physical_card": "get_physical_card"
},
"family": "mteb/banking77"
}
} | {
"category": "age_limit"
} | {
"category": {
"age_limit": 0.85,
"get_physical_card": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"verify_my_identity": "verify_my_identity",
"exchange_via_app": "exchange_via_app",
"pending_top_up": "pending_top_up",
"lost_or_stolen_card": "lost_or_stolen_card"
},
"fa... | {
"category": "pending_top_up"
} | {
"category": {
"verify_my_identity": 0.05,
"exchange_via_app": 0.05,
"pending_top_up": 0.85,
"lost_or_stolen_card": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "can I choose delivery times to suite me?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"verify_source_of_funds": "verify_source_of_funds",
"activate_my_card": "activate_my_card",
"transfer_timing": "transfer_timing",
"declined_transfer": "declined_transfer",
"... | {
"category": "card_delivery_estimate"
} | {
"category": {
"verify_source_of_funds": 0.03,
"activate_my_card": 0.03,
"transfer_timing": 0.03,
"declined_transfer": 0.03,
"card_delivery_estimate": 0.85,
"cancel_transfer": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Why is my top-up pending?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_top_up": "pending_top_up",
"activate_my_card": "activate_my_card"
},
"family": "mteb/banking77"
}
} | {
"category": "pending_top_up"
} | {
"category": {
"pending_top_up": 0.85,
"activate_my_card": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Is there a way to track the delivery of my card?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"failed_transfer": "failed_transfer",
"card_arrival": "card_arrival",
"transfer_timing": "transfer_timing",
... | {
"category": "card_arrival"
} | {
"category": {
"wrong_amount_of_cash_received": 0.025,
"failed_transfer": 0.025,
"card_arrival": 0.85,
"transfer_timing": 0.025,
"verify_top_up": 0.025,
"lost_or_stolen_card": 0.025,
"balance_not_updated_after_bank_transfer": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Where do I access the auto top-up function?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"declined_card_payment": "declined_card_payment",
"request_refund": "request_refund",
"automatic_top_up": "automatic_top_up",
"top_up_limits": "top_up_limits"
},
"family":... | {
"category": "automatic_top_up"
} | {
"category": {
"declined_card_payment": 0.05,
"request_refund": 0.05,
"automatic_top_up": 0.85,
"top_up_limits": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"compromised_card": "compromised_card",
"verify_source_of_funds": "verify_source_of_funds",
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"declined_cash_with... | {
"category": "lost_or_stolen_card"
} | {
"category": {
"compromised_card": 0.025,
"verify_source_of_funds": 0.025,
"top_up_by_bank_transfer_charge": 0.025,
"declined_cash_withdrawal": 0.025,
"top_up_failed": 0.025,
"lost_or_stolen_card": 0.85,
"getting_virtual_card": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"declined_cash_withdrawal": "declined_cash_withdrawal",
"order_physical_card": "order_physical_card",
"pending_top_up": "pending_top_up",
"transaction_charged_twice": "transaction... | {
"category": "pending_top_up"
} | {
"category": {
"declined_cash_withdrawal": 0.05,
"order_physical_card": 0.05,
"pending_top_up": 0.85,
"transaction_charged_twice": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pin_blocked": "pin_blocked",
"Refund_not_showing_up": "Refund_not_showing_up",
"extra_charge_on_statement": "extra_charge_on_statement",
"card_delivery_estimate": "card_delivery_... | {
"category": "extra_charge_on_statement"
} | {
"category": {
"pin_blocked": 0.05,
"Refund_not_showing_up": 0.05,
"extra_charge_on_statement": 0.85,
"card_delivery_estimate": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Do I get charged if I am receiving money?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"activate_my_card": "activate_my_card",
"card_not_working": "card_not_working",
"cash_withdrawal_not_recognised": "cash_withdrawal_not_recognised",
"top_up_by_bank_transfer_charge... | {
"category": "top_up_by_bank_transfer_charge"
} | {
"category": {
"activate_my_card": 0.025,
"card_not_working": 0.025,
"cash_withdrawal_not_recognised": 0.025,
"top_up_by_bank_transfer_charge": 0.85,
"change_pin": 0.025,
"declined_transfer": 0.025,
"cancel_transfer": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What is your age limit?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_arrival": "card_arrival",
"age_limit": "age_limit",
"exchange_charge": "exchange_charge"
},
"family": "mteb/banking77"
}
} | {
"category": "age_limit"
} | {
"category": {
"card_arrival": 0.075,
"age_limit": 0.85,
"exchange_charge": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I requested a higher amount for my cash withdrawal"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_card_payment": "pending_card_payment",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"pending_top_up": "pending_top_up",
"unable_to_verify_identity": ... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"pending_card_payment": 0.05,
"wrong_amount_of_cash_received": 0.85,
"pending_top_up": 0.05,
"unable_to_verify_identity": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I think there was an error in your exchange rate."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"exchange_charge": "exchange_charge",
"card_payment_wrong_exchange_rate": "card_payment_wrong_exchange_rate"
},
"family": "mteb/banking77"
}
} | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"exchange_charge": 0.15,
"card_payment_wrong_exchange_rate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "On the card that is coming, what's the tracking info?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_arrival": "card_arrival",
"transfer_into_account": "transfer_into_account",
"automatic_top_up": "automatic_top_up"
},
"family": "mteb/banking77"
}
} | {
"category": "card_arrival"
} | {
"category": {
"card_arrival": 0.85,
"transfer_into_account": 0.075,
"automatic_top_up": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Cash withdrawal has been pending, why is it so?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_cash_withdrawal": "pending_cash_withdrawal",
"transfer_fee_charged": "transfer_fee_charged"
},
"family": "mteb/banking77"
}
} | {
"category": "pending_cash_withdrawal"
} | {
"category": {
"pending_cash_withdrawal": 0.85,
"transfer_fee_charged": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What age do you have to be?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"topping_up_by_card": "topping_up_by_card",
"supported_cards_and_currencies": "supported_cards_and_currencies",
... | {
"category": "age_limit"
} | {
"category": {
"top_up_by_bank_transfer_charge": 0.021428571400000002,
"topping_up_by_card": 0.021428571400000002,
"supported_cards_and_currencies": 0.021428571400000002,
"age_limit": 0.85,
"disposable_card_limits": 0.021428571400000002,
"card_about_to_expire": 0.021428571400000002,
"pend... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What's the limit for auto top-up?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"cash_withdrawal_charge": "cash_withdrawal_charge",
"get_physical_card": "get_physical_card",
"request_refund": "request_refund",
"automatic_top_up": "automatic_top_up",
"su... | {
"category": "automatic_top_up"
} | {
"category": {
"cash_withdrawal_charge": 0.021428571400000002,
"get_physical_card": 0.021428571400000002,
"request_refund": 0.021428571400000002,
"automatic_top_up": 0.85,
"supported_cards_and_currencies": 0.021428571400000002,
"transfer_fee_charged": 0.021428571400000002,
"card_delivery_... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What do I do if my card is not working?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"declined_card_payment": "declined_card_payment",
"order_physical_card": "order_physical_card",
"card_not_working": "card_not_working"
},
"family": "mteb/banking77"
}
} | {
"category": "card_not_working"
} | {
"category": {
"declined_card_payment": 0.075,
"order_physical_card": 0.075,
"card_not_working": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "What is the maximum I can top up?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"compromised_card": "compromised_card",
"card_delivery_estimate": "card_delivery_estimate",
"balance_not_updated_after_bank_transfer": "balance_not_updated_after_bank_transfer",
"... | {
"category": "top_up_limits"
} | {
"category": {
"compromised_card": 0.03,
"card_delivery_estimate": 0.03,
"balance_not_updated_after_bank_transfer": 0.03,
"extra_charge_on_statement": 0.03,
"pending_transfer": 0.03,
"top_up_limits": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_cash_withdrawal": "pending_cash_withdrawal",
"card_payment_not_recognised": "card_payment_not_recognised",
"pending_card_payment": "pending_card_payment",
"declined_trans... | {
"category": "pending_cash_withdrawal"
} | {
"category": {
"pending_cash_withdrawal": 0.85,
"card_payment_not_recognised": 0.021428571400000002,
"pending_card_payment": 0.021428571400000002,
"declined_transfer": 0.021428571400000002,
"card_payment_wrong_exchange_rate": 0.021428571400000002,
"cancel_transfer": 0.021428571400000002,
... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Can I reset my PIN if it is blocked?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"lost_or_stolen_phone": "lost_or_stolen_phone",
"pending_transfer": "pending_transfer",
"compromised_card": "compromised_card",
"pin_blocked": "pin_blocked",
"cash_withdrawa... | {
"category": "pin_blocked"
} | {
"category": {
"lost_or_stolen_phone": 0.0375,
"pending_transfer": 0.0375,
"compromised_card": 0.0375,
"pin_blocked": 0.85,
"cash_withdrawal_charge": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I was made to pay an additional pound!"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_reverted": "top_up_reverted",
"extra_charge_on_statement": "extra_charge_on_statement"
},
"family": "mteb/banking77"
}
} | {
"category": "extra_charge_on_statement"
} | {
"category": {
"top_up_reverted": 0.15,
"extra_charge_on_statement": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Do you support changing the currency I use?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"exchange_via_app": "exchange_via_app",
"apple_pay_or_google_pay": "apple_pay_or_google_pay",
"pin_blocked": "pin_blocked"
},
"family": "mteb/banking77"
}
} | {
"category": "exchange_via_app"
} | {
"category": {
"exchange_via_app": 0.85,
"apple_pay_or_google_pay": 0.075,
"pin_blocked": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Using your app, would I be able to exchange between USD and GBP?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_card_charge": "top_up_by_card_charge",
"exchange_via_app": "exchange_via_app",
"balance_not_updated_after_cheque_or_cash_deposit": "balance_not_updated_after_cheque_or_cash_d... | {
"category": "exchange_via_app"
} | {
"category": {
"top_up_by_card_charge": 0.075,
"exchange_via_app": 0.85,
"balance_not_updated_after_cheque_or_cash_deposit": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Help, the ATM didn't give me all the money I requested"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"disposable_card_limits": "disposable_card_limits",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"pending_card_payment": "pending_card_payment",
"age_limit": ... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"disposable_card_limits": 0.03,
"wrong_amount_of_cash_received": 0.85,
"pending_card_payment": 0.03,
"age_limit": 0.03,
"edit_personal_details": 0.03,
"pending_transfer": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "When will my card be delivered?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_delivery_estimate": "card_delivery_estimate",
"exchange_charge": "exchange_charge",
"unable_to_verify_identity": "unable_to_verify_identity",
"lost_or_stolen_card": "lost_or... | {
"category": "card_delivery_estimate"
} | {
"category": {
"card_delivery_estimate": 0.85,
"exchange_charge": 0.05,
"unable_to_verify_identity": 0.05,
"lost_or_stolen_card": 0.05
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My card was working but now it doesn't."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_payment_fee_charged": "card_payment_fee_charged",
"card_not_working": "card_not_working",
"compromised_card": "compromised_card"
},
"family": "mteb/banking77"
}
} | {
"category": "card_not_working"
} | {
"category": {
"card_payment_fee_charged": 0.075,
"card_not_working": 0.85,
"compromised_card": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"transfer_into_account": "transfer_into_account",
"unable_to_verify_identity": "unable_to_verify_identity",
"supported_cards_and_currencies": "supported_cards_and_currencies",
"ca... | {
"category": "pending_top_up"
} | {
"category": {
"transfer_into_account": 0.021428571400000002,
"unable_to_verify_identity": 0.021428571400000002,
"supported_cards_and_currencies": 0.021428571400000002,
"card_swallowed": 0.021428571400000002,
"request_refund": 0.021428571400000002,
"pending_top_up": 0.85,
"verify_source_o... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "The amount of cash I received was not the full amount"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"getting_virtual_card": "getting_virtual_card",
"age_limit": "age_limit",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"Refund_not_showing_up": "Refund_not_sh... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"getting_virtual_card": 0.0375,
"age_limit": 0.0375,
"wrong_amount_of_cash_received": 0.85,
"Refund_not_showing_up": 0.0375,
"reverted_card_payment?": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I entered a wrong PIN too many times. How can I fix this?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"transfer_not_received_by_recipient": "transfer_not_received_by_recipient",
"compromised_card": "compromised_card",
"declined_card_payment": "declined_card_payment",
"pending_cash... | {
"category": "pin_blocked"
} | {
"category": {
"transfer_not_received_by_recipient": 0.021428571400000002,
"compromised_card": 0.021428571400000002,
"declined_card_payment": 0.021428571400000002,
"pending_cash_withdrawal": 0.021428571400000002,
"top_up_reverted": 0.021428571400000002,
"request_refund": 0.021428571400000002,... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Does the app allowing exchanges between USD and GBP"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_card_payment": "pending_card_payment",
"declined_card_payment": "declined_card_payment",
"verify_my_identity": "verify_my_identity",
"cash_withdrawal_not_recognised": "ca... | {
"category": "exchange_via_app"
} | {
"category": {
"pending_card_payment": 0.025,
"declined_card_payment": 0.025,
"verify_my_identity": 0.025,
"cash_withdrawal_not_recognised": 0.025,
"cancel_transfer": 0.025,
"balance_not_updated_after_bank_transfer": 0.025,
"exchange_via_app": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Why didn't I receive all the cash I requested?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"verify_my_identity": "verify_my_identity"
},
"family": "mteb/banking77"
}
} | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"wrong_amount_of_cash_received": 0.85,
"verify_my_identity": 0.15
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_limits": "top_up_limits",
"request_refund": "request_refund",
"pin_blocked": "pin_blocked",
"Refund_not_showing_up": "Refund_not_showing_up",
"pending_cash_withdrawa... | {
"category": "pending_cash_withdrawal"
} | {
"category": {
"top_up_limits": 0.0375,
"request_refund": 0.0375,
"pin_blocked": 0.0375,
"Refund_not_showing_up": 0.0375,
"pending_cash_withdrawal": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_top_up": "pending_top_up",
"card_arrival": "card_arrival",
"top_up_limits": "top_up_limits"
},
"family": "mteb/banking77"
}
} | {
"category": "pending_top_up"
} | {
"category": {
"pending_top_up": 0.85,
"card_arrival": 0.075,
"top_up_limits": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"atm_support": "atm_support",
"cancel_transfer": "cancel_transfer"
},
"family": "mteb/banking77"
}
} | {
"category": "cancel_transfer"
} | {
"category": {
"atm_support": 0.15,
"cancel_transfer": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "i need to expedite my card"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_linking": "card_linking",
"balance_not_updated_after_bank_transfer": "balance_not_updated_after_bank_transfer",
"atm_support": "atm_support",
"wrong_exchange_rate_for_cash_w... | {
"category": "card_delivery_estimate"
} | {
"category": {
"card_linking": 0.03,
"balance_not_updated_after_bank_transfer": 0.03,
"atm_support": 0.03,
"wrong_exchange_rate_for_cash_withdrawal": 0.03,
"card_delivery_estimate": 0.85,
"failed_transfer": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Where are you getting your exchange rates from?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_limits": "top_up_limits",
"get_disposable_virtual_card": "get_disposable_virtual_card",
"exchange_rate": "exchange_rate",
"balance_not_updated_after_cheque_or_cash_deposit... | {
"category": "exchange_rate"
} | {
"category": {
"top_up_limits": 0.0375,
"get_disposable_virtual_card": 0.0375,
"exchange_rate": 0.85,
"balance_not_updated_after_cheque_or_cash_deposit": 0.0375,
"disposable_card_limits": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I deactivated my card but would like to reactivate it."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"beneficiary_not_allowed": "beneficiary_not_allowed",
"card_linking": "card_linking"
},
"family": "mteb/banking77"
}
} | {
"category": "card_linking"
} | {
"category": {
"beneficiary_not_allowed": 0.15,
"card_linking": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I've been charged an extra £1 and I don't know what it's for"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"get_disposable_virtual_card": "get_disposable_virtual_card",
"card_about_to_expire": "card_about_to_expire",
"pin_blocked": "pin_blocked",
"automatic_top_up": "automatic_top_up",... | {
"category": "extra_charge_on_statement"
} | {
"category": {
"get_disposable_virtual_card": 0.025,
"card_about_to_expire": 0.025,
"pin_blocked": 0.025,
"automatic_top_up": 0.025,
"getting_virtual_card": 0.025,
"extra_charge_on_statement": 0.85,
"pending_cash_withdrawal": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "The exchange rate was incorrect for an item I bought."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"passcode_forgotten": "passcode_forgotten",
"extra_charge_on_statement": "extra_charge_on_statement",
"exchange_charge": "exchange_charge",
"card_payment_wrong_exchange_rate": "ca... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"passcode_forgotten": 0.05,
"extra_charge_on_statement": 0.05,
"exchange_charge": 0.05,
"card_payment_wrong_exchange_rate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How many different currencies can I hold money in?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"Refund_not_showing_up": "Refund_not_showing_up",
"request_refund": "request_refund",
"pending_cash_withdrawal": "pending_cash_withdrawal",
"fiat_currency_support": "fiat_currency... | {
"category": "fiat_currency_support"
} | {
"category": {
"Refund_not_showing_up": 0.021428571400000002,
"request_refund": 0.021428571400000002,
"pending_cash_withdrawal": 0.021428571400000002,
"fiat_currency_support": 0.85,
"terminate_account": 0.021428571400000002,
"order_physical_card": 0.021428571400000002,
"transfer_not_recei... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I didn't receive the correct amount of cash"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"transfer_into_account": "transfer_into_account",
"wrong_amount_of_cash_received": "wrong_amount_of_cash_received",
"direct_debit_payment_not_recognised": "direct_debit_payment_not_reco... | {
"category": "wrong_amount_of_cash_received"
} | {
"category": {
"transfer_into_account": 0.025,
"wrong_amount_of_cash_received": 0.85,
"direct_debit_payment_not_recognised": 0.025,
"top_up_by_cash_or_cheque": 0.025,
"card_payment_wrong_exchange_rate": 0.025,
"pending_top_up": 0.025,
"Refund_not_showing_up": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My new card isn't in my app, how do I get it in there?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pin_blocked": "pin_blocked",
"card_swallowed": "card_swallowed",
"exchange_charge": "exchange_charge",
"compromised_card": "compromised_card",
"card_linking": "card_linking... | {
"category": "card_linking"
} | {
"category": {
"pin_blocked": 0.021428571400000002,
"card_swallowed": 0.021428571400000002,
"exchange_charge": 0.021428571400000002,
"compromised_card": 0.021428571400000002,
"card_linking": 0.85,
"order_physical_card": 0.021428571400000002,
"terminate_account": 0.021428571400000002,
... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "WHAT IS THE MAIN REASON OF THIS PROBLEM"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"age_limit": "age_limit",
"unable_to_verify_identity": "unable_to_verify_identity",
"top_up_limits": "top_up_limits",
"card_payment_fee_charged": "card_payment_fee_charged",
... | {
"category": "card_not_working"
} | {
"category": {
"age_limit": 0.0375,
"unable_to_verify_identity": 0.0375,
"top_up_limits": 0.0375,
"card_payment_fee_charged": 0.0375,
"card_not_working": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My card isn't here yet."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_top_up": "pending_top_up",
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"extra_charge_on_statement": "extra_charge_on_statement",
"card_arrival": "... | {
"category": "card_arrival"
} | {
"category": {
"pending_top_up": 0.05,
"top_up_by_bank_transfer_charge": 0.05,
"extra_charge_on_statement": 0.05,
"card_arrival": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Tell me about the limit for top ups."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"contactless_not_working": "contactless_not_working",
"top_up_limits": "top_up_limits",
"why_verify_identity": "why_verify_identity"
},
"family": "mteb/banking77"
}
} | {
"category": "top_up_limits"
} | {
"category": {
"contactless_not_working": 0.075,
"top_up_limits": 0.85,
"why_verify_identity": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I want to do a swift transfer"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"fiat_currency_support": "fiat_currency_support",
"receiving_money": "receiving_money",
"age_limit": "age_limit",
"verify_my_identity": "verify_my_identity",
"failed_transfe... | {
"category": "top_up_by_bank_transfer_charge"
} | {
"category": {
"fiat_currency_support": 0.025,
"receiving_money": 0.025,
"age_limit": 0.025,
"verify_my_identity": 0.025,
"failed_transfer": 0.025,
"exchange_charge": 0.025,
"top_up_by_bank_transfer_charge": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Why am I being charged more on exchange with things I bought abroad?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"get_disposable_virtual_card": "get_disposable_virtual_card",
"getting_virtual_card": "getting_virtual_card",
"verify_my_identity": "verify_my_identity",
"balance_not_updated_afte... | {
"category": "card_payment_wrong_exchange_rate"
} | {
"category": {
"get_disposable_virtual_card": 0.0375,
"getting_virtual_card": 0.0375,
"verify_my_identity": 0.0375,
"balance_not_updated_after_cheque_or_cash_deposit": 0.0375,
"card_payment_wrong_exchange_rate": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "For topping-up is there a charge?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_by_cash_or_cheque": "top_up_by_cash_or_cheque",
"transfer_timing": "transfer_timing",
"disposable_card_limits": "disposable_card_limits",
"pending_cash_withdrawal": "pendi... | {
"category": "top_up_by_bank_transfer_charge"
} | {
"category": {
"top_up_by_cash_or_cheque": 0.025,
"transfer_timing": 0.025,
"disposable_card_limits": 0.025,
"pending_cash_withdrawal": 0.025,
"country_support": 0.025,
"wrong_exchange_rate_for_cash_withdrawal": 0.025,
"top_up_by_bank_transfer_charge": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Can you convert to EUR?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"direct_debit_payment_not_recognised": "direct_debit_payment_not_recognised",
"cancel_transfer": "cancel_transfer",
"lost_or_stolen_card": "lost_or_stolen_card",
"fiat_currency_su... | {
"category": "fiat_currency_support"
} | {
"category": {
"direct_debit_payment_not_recognised": 0.0375,
"cancel_transfer": 0.0375,
"lost_or_stolen_card": 0.0375,
"fiat_currency_support": 0.85,
"pending_cash_withdrawal": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How many times can I make a top-up?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"country_support": "country_support",
"balance_not_updated_after_cheque_or_cash_deposit": "balance_not_updated_after_cheque_or_cash_deposit",
"top_up_limits": "top_up_limits",
"re... | {
"category": "top_up_limits"
} | {
"category": {
"country_support": 0.021428571400000002,
"balance_not_updated_after_cheque_or_cash_deposit": 0.021428571400000002,
"top_up_limits": 0.85,
"request_refund": 0.021428571400000002,
"card_delivery_estimate": 0.021428571400000002,
"age_limit": 0.021428571400000002,
"transfer_fee... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "I would like to know how much I can top-up."
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"exchange_charge": "exchange_charge",
"top_up_limits": "top_up_limits"
},
"family": "mteb/banking77"
}
} | {
"category": "top_up_limits"
} | {
"category": {
"exchange_charge": 0.15,
"top_up_limits": 0.85
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Do you take SWIFT transfers?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"top_up_limits": "top_up_limits",
"change_pin": "change_pin",
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"extra_charge_on_statement": "extra_charge_on_sta... | {
"category": "top_up_by_bank_transfer_charge"
} | {
"category": {
"top_up_limits": 0.0375,
"change_pin": 0.0375,
"top_up_by_bank_transfer_charge": 0.85,
"extra_charge_on_statement": 0.0375,
"unable_to_verify_identity": 0.0375
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "My pin needs unblocking, unblock it please?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pin_blocked": "pin_blocked",
"top_up_by_bank_transfer_charge": "top_up_by_bank_transfer_charge",
"pending_top_up": "pending_top_up",
"card_not_working": "card_not_working",
... | {
"category": "pin_blocked"
} | {
"category": {
"pin_blocked": 0.85,
"top_up_by_bank_transfer_charge": 0.025,
"pending_top_up": 0.025,
"card_not_working": 0.025,
"card_delivery_estimate": 0.025,
"reverted_card_payment?": 0.025,
"top_up_limits": 0.025
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How long does it take for me to get my new card?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"card_arrival": "card_arrival",
"pending_cash_withdrawal": "pending_cash_withdrawal",
"Refund_not_showing_up": "Refund_not_showing_up",
"age_limit": "age_limit",
"exchange_v... | {
"category": "card_arrival"
} | {
"category": {
"card_arrival": 0.85,
"pending_cash_withdrawal": 0.021428571400000002,
"Refund_not_showing_up": 0.021428571400000002,
"age_limit": 0.021428571400000002,
"exchange_via_app": 0.021428571400000002,
"top_up_failed": 0.021428571400000002,
"automatic_top_up": 0.021428571400000002... | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Do I need to set a limit on auto top-up?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"pending_card_payment": "pending_card_payment",
"automatic_top_up": "automatic_top_up",
"failed_transfer": "failed_transfer"
},
"family": "mteb/banking77"
}
} | {
"category": "automatic_top_up"
} | {
"category": {
"pending_card_payment": 0.075,
"automatic_top_up": 0.85,
"failed_transfer": 0.075
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "Do you have the best exchange rate?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"order_physical_card": "order_physical_card",
"card_payment_not_recognised": "card_payment_not_recognised",
"card_not_working": "card_not_working",
"extra_charge_on_statement": "e... | {
"category": "exchange_rate"
} | {
"category": {
"order_physical_card": 0.03,
"card_payment_not_recognised": 0.03,
"card_not_working": 0.03,
"extra_charge_on_statement": 0.03,
"exchange_rate": 0.85,
"terminate_account": 0.03
}
} | mteb/banking77 | mit |
mteb/banking77-0 | {
"text": "How long should I wait for top up go go through ?"
} | {
"category": {
"type": "choice",
"instructions": "Which category applies to this text?",
"options": {
"verify_top_up": "verify_top_up",
"reverted_card_payment?": "reverted_card_payment?",
"country_support": "country_support",
"pending_top_up": "pending_top_up"
},
"family":... | {
"category": "pending_top_up"
} | {
"category": {
"verify_top_up": 0.05,
"reverted_card_payment?": 0.05,
"country_support": 0.05,
"pending_top_up": 0.85
}
} | mteb/banking77 | mit |
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