task stringclasses 21
values | id stringlengths 17 38 | primitive stringclasses 3
values | state stringlengths 7 9.48k | question stringclasses 403
values | label stringclasses 344
values | soft_label stringclasses 202
values | meta stringlengths 114 231 |
|---|---|---|---|---|---|---|---|
banking77 | banking77/validation/321 | choice | "I was getting cash and the card got stuck inside" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_swallowed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/152 | choice | "Why wasn't my payment accepted by the app" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | reverted_card_payment? | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/856 | choice | "I have have multiple charges for one transaction." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/210 | choice | "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | extra_charge_on_statement | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/175 | choice | "My cash withdrawl has the wrong rate of exchange." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | wrong_exchange_rate_for_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/707 | choice | "Is the fee with my cash withdrawal a mistake?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/324 | choice | "I cannot find my phone, what should I do?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_phone | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/928 | choice | "i needed money for a night out with the girls but i was declined, why?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/510 | choice | "Is there a daily auto top-up limit?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | automatic_top_up | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/725 | choice | "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_failed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/714 | choice | "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_not_received_by_recipient | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/612 | choice | "My card was declined at a restaurant today and I am not sure why." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_not_working | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/693 | choice | "Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/167 | choice | "Who do I talk to for transactions debited twice?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/10 | choice | "How often can I top up?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_limits | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/543 | choice | "How can my friend send money to me?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | receiving_money | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/343 | choice | "I wondered if multiple currencies is okay?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | fiat_currency_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/319 | choice | "Can I convert currency with the app?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_via_app | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/820 | choice | "I want to top up with my Apple Watch." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | apple_pay_or_google_pay | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/141 | choice | "Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_phone | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/651 | choice | "Do you provide cards to people not in the UK?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | country_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/124 | choice | "How do I find my new pin?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | get_physical_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/556 | choice | "Tell me what ATMs take this card." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/885 | choice | "Is there a cash withdrawal fee? Because I just got charged?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/783 | choice | "How long do I wait for a transfer from the United States?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_timing | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/796 | choice | "I'm interested in using fiat currencies, which do you support?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | fiat_currency_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/499 | choice | "how do i get top up with cash deposit" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_by_cash_or_cheque | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/785 | choice | "I received my salary in the wrong currency. How do I change this?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | receiving_money | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/915 | choice | "I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | wrong_amount_of_cash_received | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/234 | choice | "My card is going to expire, what do I do?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_about_to_expire | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/170 | choice | "What's the reason for needing to verify my identity?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | why_verify_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/223 | choice | "Is there a way to track the new card you sent me?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/41 | choice | "Why would my card payment get reverted?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | reverted_card_payment? | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/91 | choice | "I no longer need AUD, I need GBP instead, how can I make this happen?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_via_app | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/705 | choice | "On my last trip, I received the incorrect exchange rate." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | wrong_exchange_rate_for_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/455 | choice | "Can I exchange currency for different types?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_via_app | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/433 | choice | "What should I do about a direct debit that I did not set up?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | direct_debit_payment_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/639 | choice | "please cancel the transaction" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/759 | choice | "What is the reason my cash withdrawal is still pending?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/297 | choice | "I made a payment but it's still pending" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_card_payment | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/899 | choice | "What to do if my card is about to expire?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_about_to_expire | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/756 | choice | "I made a mistake on the last transfer I made, who must I speak with to cancel?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/204 | choice | "Are there virtual cards" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | getting_virtual_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/557 | choice | "atm ate my card" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_swallowed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/908 | choice | "Can someone please help assist me by explaining to me why my pass-code is not working?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | passcode_forgotten | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/476 | choice | "Where can I find top up by cash deposit?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_by_cash_or_cheque | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/444 | choice | "With what currencies can I add money?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | supported_cards_and_currencies | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/290 | choice | "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_payment_wrong_exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/26 | choice | "What happens when I money transaction doesn't show up on the receiving side?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_not_received_by_recipient | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/606 | choice | "Why was I double charged?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/328 | choice | "The cast deposit from a week ago still is not in my account. Why?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_cheque_or_cash_deposit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/618 | choice | "Do I need to pay extra for exchanging currencies?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/999 | choice | "My card has been lost / stolen" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/615 | choice | "I can't see my cash deposit in my account." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_cheque_or_cash_deposit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/66 | choice | "I needed cash from the ATM but I couldn't get it." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/457 | choice | "My transfer is pending, why?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/943 | choice | "How can I tell where the money came from?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_source_of_funds | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/250 | choice | "I would love one of the virtual cards!" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | getting_virtual_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/738 | choice | "I need to know what these extra charges are on my statement?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | extra_charge_on_statement | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/108 | choice | "Can I reset my PIN?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | change_pin | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/633 | choice | "where do you find your exchange rates?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/671 | choice | "Do I need any kind of proof for the identity check?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_my_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/464 | choice | "Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?!" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/300 | choice | "Why are my purchases from this morning still pending?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_card_payment | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/291 | choice | "Which countries does your service work in?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | country_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/426 | choice | "Is there a fee for making a payment? If so, let me know why." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_payment_fee_charged | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/289 | choice | "How long does it take for a pending cash withdrawal?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/992 | choice | "I am sure I have plenty of money to transfer but my transfer is being declined." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/571 | choice | "My transfer to my account is missing." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_bank_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/905 | choice | "Why can't I use this beneficiary?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | beneficiary_not_allowed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/917 | choice | "Can you tell me where to find my top-up verification code?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_top_up | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/829 | choice | "My Apple Pay top up with my American Express card is not working? Please tell me why" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | apple_pay_or_google_pay | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/863 | choice | "I contacted the seller and he won't respond. Please just refund me my money." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | Refund_not_showing_up | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/555 | choice | "How soon will my balance be updated to reflect my transfer?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_bank_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/880 | choice | "Am I limited to what ATM I can use my card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/956 | choice | "I can't get google pay to work right." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | apple_pay_or_google_pay | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/434 | choice | "I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_failed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/325 | choice | "How many days does it take for a transfer to go through?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_timing | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/748 | choice | "I haven't received the cash from the check I deposited." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_cheque_or_cash_deposit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/564 | choice | "Did my transfer fail?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | failed_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/636 | choice | "I'd prefer Mastercard." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | visa_or_mastercard | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/832 | choice | "The app passcode has completely slipped my mind." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | passcode_forgotten | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/200 | choice | "What is the pending payment on my card about?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_card_payment | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/525 | choice | "Why has my top up been returned?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_reverted | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/137 | choice | "I cancelled my card payment" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | reverted_card_payment? | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/637 | choice | "I believe my card payment has reverted" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | reverted_card_payment? | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/831 | choice | "I can't use the app because I got mugged yesterday and they took everything. Please help." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_phone | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/786 | choice | "Is my account able to be topped up by my friends?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | topping_up_by_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/806 | choice | "Where is my top-up generated from?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_source_of_funds | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/420 | choice | "How long does it take for a new card to ship?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/575 | choice | "Can I use my card at an ATM?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/959 | choice | "The activation process did not work, please help?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | activate_my_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/926 | choice | "What ATMs accept my card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/522 | choice | "Is it possible for me to give my daughter a second card for this account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | getting_spare_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/163 | choice | "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/271 | choice | "Foreign currency rates were put in wrong at an ATM i used." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | wrong_exchange_rate_for_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/212 | choice | "Can I use a different bank ATM than my own?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/306 | choice | "Please help revert my transaction from this morning." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/660 | choice | "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_not_received_by_recipient | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/518 | choice | "\nHow do I unblock my PIN?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pin_blocked | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} |
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