talking to a network device with UDP on windows and on linux : I have an antenna dish pedestal. Something that looks like this (just one of these). Eventually pedestal will have an dish antenna connected to it.

[![enter image description here][1]][1]

This pedestal has two motors to rotate the dish horizontally and vertically. Each motor has an IP address. For the sake of the discussion let's assume they are 10.10.10.20 and 10.10.10.30

The company (can't disclose it) that makes the pedestals provides a Windows application to communicate with the pedestal over Ethernet (sends UDP packets).

We tried pining both of the motors from Windows and had no issues. However when we ping the motors from Linux there is no response. 

We tried looking up online what could be the issue but didn't find any reasonable answers. To add to our problems, our project manager doesn't allow us to contact the pedestal manufacturer. We must find an explanation of the problem first and then we can let the manufacturer know what the issue is.

Has anyone encountered this type of problem before (able to ping from Windows but not able to ping from Linux)? If yes, then wow did you resolve the issue? What are we missing?  
  [1]: https://i.stack.imgur.com/WhkTY.jpg