{
  "categories": {
    "greetings_and_social": [
      "greeting",
      "goodbye",
      "thank_you",
      "apology",
      "compliment",
      "small_talk",
      "check_if_alive",
      "express_frustration",
      "express_satisfaction"
    ],
    "account_and_profile": [
      "create_account",
      "login_issue",
      "logout_request",
      "reset_password",
      "change_password",
      "update_profile",
      "delete_account",
      "verify_identity",
      "recover_username"
    ],
    "orders_and_purchases": [
      "place_order",
      "cancel_order",
      "modify_order",
      "track_order",
      "check_order_status",
      "return_item",
      "request_refund",
      "exchange_item",
      "check_shipping_cost",
      "change_shipping_address",
      "apply_discount_coupon",
      "check_order_history"
    ],
    "billing_and_payments": [
      "check_invoice",
      "update_payment_method",
      "report_payment_failure",
      "request_receipt",
      "dispute_charge",
      "cancel_subscription",
      "upgrade_subscription",
      "downgrade_subscription",
      "pause_subscription",
      "reactivate_subscription",
      "check_billing_cycle",
      "request_payment_plan"
    ],
    "product_and_service_info": [
      "product_availability",
      "product_specifications",
      "compare_products",
      "request_demo",
      "check_warranty",
      "request_catalog",
      "ask_about_features",
      "ask_about_pricing",
      "check_stock",
      "request_material_safety_info"
    ],
    "technical_support": [
      "report_bug",
      "troubleshoot_issue",
      "request_software_update",
      "reset_device",
      "connect_device",
      "recover_data",
      "fix_login_error",
      "resolve_crash",
      "improve_performance",
      "configure_settings"
    ],
    "appointments_and_scheduling": [
      "schedule_appointment",
      "reschedule_appointment",
      "cancel_appointment",
      "confirm_appointment",
      "request_callback",
      "check_availability",
      "set_reminder"
    ],
    "complaints_and_feedback": [
      "file_complaint",
      "report_inappropriate_content",
      "report_delivery_issue",
      "escalate_to_human",
      "request_manager",
      "submit_feedback",
      "rate_service",
      "report_security_issue"
    ],
    "information_and_navigation": [
      "ask_business_hours",
      "ask_contact_info",
      "find_store_location",
      "get_directions",
      "ask_about_policies",
      "request_document",
      "check_faq",
      "navigate_website",
      "explain_process"
    ],
    "legal_and_compliance": [
      "request_privacy_policy",
      "request_terms_of_service",
      "ask_about_data_usage",
      "request_data_deletion",
      "ask_about_compliance",
      "report_violation"
    ],
    "miscellaneous": [
      "repeat_last_message",
      "clarify_question",
      "switch_language",
      "unknown_intent",
      "test_bot",
      "joke_request",
      "weather_request",
      "time_request",
      "other"
    ]
  },
  "intents": [
    "greeting",
    "goodbye",
    "thank_you",
    "apology",
    "compliment",
    "small_talk",
    "check_if_alive",
    "express_frustration",
    "express_satisfaction",
    "create_account",
    "login_issue",
    "logout_request",
    "reset_password",
    "change_password",
    "update_profile",
    "delete_account",
    "verify_identity",
    "recover_username",
    "place_order",
    "cancel_order",
    "modify_order",
    "track_order",
    "check_order_status",
    "return_item",
    "request_refund",
    "exchange_item",
    "check_shipping_cost",
    "change_shipping_address",
    "apply_discount_coupon",
    "check_order_history",
    "check_invoice",
    "update_payment_method",
    "report_payment_failure",
    "request_receipt",
    "dispute_charge",
    "cancel_subscription",
    "upgrade_subscription",
    "downgrade_subscription",
    "pause_subscription",
    "reactivate_subscription",
    "check_billing_cycle",
    "request_payment_plan",
    "product_availability",
    "product_specifications",
    "compare_products",
    "request_demo",
    "check_warranty",
    "request_catalog",
    "ask_about_features",
    "ask_about_pricing",
    "check_stock",
    "request_material_safety_info",
    "report_bug",
    "troubleshoot_issue",
    "request_software_update",
    "reset_device",
    "connect_device",
    "recover_data",
    "fix_login_error",
    "resolve_crash",
    "improve_performance",
    "configure_settings",
    "schedule_appointment",
    "reschedule_appointment",
    "cancel_appointment",
    "confirm_appointment",
    "request_callback",
    "check_availability",
    "set_reminder",
    "file_complaint",
    "report_inappropriate_content",
    "report_delivery_issue",
    "escalate_to_human",
    "request_manager",
    "submit_feedback",
    "rate_service",
    "report_security_issue",
    "ask_business_hours",
    "ask_contact_info",
    "find_store_location",
    "get_directions",
    "ask_about_policies",
    "request_document",
    "check_faq",
    "navigate_website",
    "explain_process",
    "request_privacy_policy",
    "request_terms_of_service",
    "ask_about_data_usage",
    "request_data_deletion",
    "ask_about_compliance",
    "report_violation",
    "repeat_last_message",
    "clarify_question",
    "switch_language",
    "unknown_intent",
    "test_bot",
    "joke_request",
    "weather_request",
    "time_request",
    "other"
  ]
}